Delivery and returns
Standard delivery items are usually dispatched within 3 business days after the order has been placed. We aim to deliver UK orders within 3-7 business days. Due to Covid-19, our opening hours have changed, meaning we can only send out orders on Thursdays, Fridays and Saturdays. International delivery times vary depending on the location.
All deliveries are dispatched using Royal Mail or a tracked courier. All tracking information will be sent via email.
|Country||Standard shipping||Courier over £150|
|Rest of World||£25||£50|
Please note overseas customers may find their orders are subject to import duties and taxes, which may be levied once a delivery reaches its destination country. These charges are the responsibility of the customer.
If for any reason you are not entirely happy with your purchase we will be happy to issue an exchange or refund within 30 days of receipt.
An exchange or refund will be issued provided that you notify us before sending the item and that the item returned is in its original and unused condition, with all tags still attached.
All refunds will be reimbursed via your original payment method.
Postage and packaging costs are non-refundable, except in the event that the goods are faulty.
To return your product, please mail it to:
Collective Matter, City Observatory, 38 Calton Hill, Edinburgh, EH7 5AA, UK
Please include a note detailing why you are returning the item as well as your order number.
You will be responsible for paying for your own shipping costs for returning your item.